Terms & Conditions

1. Our Services

DryClean Masters provides home deep cleaning, office cleaning, restaurant/commercial kitchen cleaning, carpet cleaning, sofa and chair cleaning, and related services across Delhi NCR. The exact scope of each service is described on the relevant service page on our website. If something isn't listed there, please confirm with us directly before booking.

2. Booking and Confirmation

• A booking is confirmed once we've acknowledged your requested date, time, and service details via call, SMS, or WhatsApp.
• Prices quoted at the time of booking are based on the information you provide. If the actual condition or size of the space differs significantly on arrival, our technician will inform you of any revised pricing before starting work.
• For certain services, we may conduct a brief inspection before finalizing the quote.

3. Cancellation and Rescheduling

• You may cancel or reschedule your booking free of charge if you notify us at least 12 hours before the scheduled service time.
• Cancellations made less than 12 hours in advance, or same-day cancellations, may attract a nominal cancellation charge to cover the technician's scheduling and travel arrangements.
• If our team arrives at the location and is unable to access the property (locked premises, no one available, incorrect address, etc.), it will be treated as a same-day cancellation and the applicable charge will apply.

4. What You Need to Provide

To help our team do their job properly and on time, please ensure:

• Someone is available at the property to grant access during the scheduled arrival window
• Basic utilities are available — water and electricity connection at the service location
• A ladder is arranged in advance if the job requires reaching high areas (for certain office or home cleaning jobs)
• Valuables, fragile items, and important documents are kept secured or pointed out to our team before work begins

5. Pricing and Payment

• All prices are as listed on our website or as quoted to you directly, and are inclusive of standard service charges unless stated otherwise.
• Payment can be made in cash, UPI, or other methods we currently accept, either after the service is completed or as agreed at the time of booking.
• Any additional work requested during the visit, beyond the originally agreed scope, will be charged separately and confirmed with you before we proceed.

6. Our Service Guarantee

We aim to get it right the first time. If you notice a specific area that wasn't cleaned to the agreed standard, let us know within 24 hours of service completion, and we'll arrange a re-clean of that specific area at no extra cost. This guarantee covers the quality of cleaning within the agreed scope — it does not cover new dirt, spills, or damage that occurs after our team has left.

7. Limitation of Liability

• We take reasonable care while working in your home, office, or restaurant, and our technicians are trained to handle furniture, fixtures, and equipment carefully.
• We are not responsible for damage caused by pre-existing wear, structural issues, or fragile items that were not disclosed to us before the service began.
• In the rare event that damage does occur due to our team's negligence, our liability is limited to the reasonable repair or fair value of the affected item, not its full replacement cost, unless otherwise agreed in writing.
• We do not offer services such as pest control, structural repairs, painting, electrical work, or waste disposal unless explicitly mentioned as part of a specific package.

8. Health and Safety

We use cleaning products and equipment that are generally considered safe for home and commercial use. If you or anyone at the property has specific allergies or sensitivities to certain chemicals, please inform us before the service begins so we can take appropriate precautions or use alternative products where possible.

9. Conduct

We expect a respectful and safe working environment for our technicians. We reserve the right to pause or end a service visit if our team faces unsafe conditions, harassment, or unreasonable behavior at the location, and standard cancellation charges may apply in such cases.

10. Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes in our services or policies. The updated version will be posted on this page with a revised effective date. Continuing to use our services after changes are posted means you accept the updated terms.

11. Governing Law

These terms are governed by the laws of India, and any disputes will be subject to the jurisdiction of the courts in Delhi.

12. Contact Us

For any questions about these Terms & Conditions, reach out to us: