Privacy Policy
Effective Date: July 29, 2026
At DryClean Masters, your trust matters to us just as much as the quality of our cleaning. This Privacy Policy explains, in simple terms, what information we collect when you visit drycleanmasters.com or book a service with us, how we use it, and the choices you have.
1. What Information We Collect
When you book a service, reach out through our contact form, or message us on WhatsApp, we may ask for:
- Your name
- Phone number
- Email address
- Your home or office address (so our team knows where to come)
- Your preferred date and time for the service
- Any specific instructions or details about the job
When you simply browse our website, we also pick up some general technical details automatically — like your approximate location, device/browser type, and which pages you viewed. This comes through tools like Google Analytics and helps us understand how people use our site.
2. Why We Collect This Information
We use your details strictly to run our business and serve you better:
- To confirm your booking and send the right technician to the right place at the right time
- To keep you updated on your service status through call, SMS, or WhatsApp
- To answer questions when you contact our support team
- To understand which services and areas are most in demand, so we can improve
- To occasionally share offers or seasonal discounts — only if you haven't asked us not to
3. Where and How Your Data Is Kept
We store your information on secure systems with reasonable safeguards in place to prevent unauthorized access. We never ask for or store your card/UPI details on our own systems — any online payment goes through a trusted, secure third-party payment gateway, not through us directly.
4. Do We Share Your Information?
Short answer: we don't sell your data, ever. The only times your information is shared are:
- With our own cleaning technician assigned to your job — they only get your name, phone number, and address, nothing more
- With tools we use to run our business smoothly (like messaging or booking software)
- If a government authority legally requires us to disclose it
5. Cookies on Our Website
Like most websites, ours uses small files called cookies to remember basic preferences and understand site traffic. You're free to turn these off in your browser anytime — the site will still work, though a few things might feel slightly less smooth.
6. Your Choices and Rights
You can always:
- Ask us what information we have about you
- Ask us to correct something that's wrong
- Ask us to delete your data from our records
- Tell us to stop sending promotional messages
Just reach out using the contact details below, and we'll take care of it.
7. About Children
Our services are meant for adults booking home, office, or restaurant cleaning. We don't knowingly collect information from anyone under 18.
8. Updates to This Policy
We may revise this policy occasionally as our services or the law changes. Whenever we do, we'll update the date at the top of this page.
9. Get in Touch
Questions about your data or this policy? We're happy to help.